Many decisions require deciding whose preferences should influence these decisions. In some situations, there may be one ultimate decision maker, although this is very rare in public-private ecosystems. Success usually depends an understanding all stakeholders. Human-centered design addresses the values, concerns, and perceptions of all stakeholders in designing, developing, deploying, and operating products, services, and […]
Should we meet on Google, Teams or Zoom? Do you have access to a Google drive, or Box, or the Cloud? Are you on Windows or Mac? Which version of Windows or the Mac OS? Which version of Chrome, Explorer or Safari are you using? These questions are akin to asking me which cell phone […]
Most organizations want members of their workforce to be more collaborative, share information, and make better and faster decisions. These pursuits are often termed workforce culture transformation. For very large organizations, for example, elements of the federal government, this can be a daunting aspiration. Consider experiences with two examples of transforming work. Over the past […]
Subramanian, E., Reich, Y., & Krishnan, S. (2020). We Are Not Users: Dialogues, Diversity, and Design. Cambridge, MA: MIT Press. The authors’ central argument is that we have a much deeper relationship with the things we create than just being users. Social media provides compelling examples of how the usability of the interface, while important, […]
