Most organizations have missions and visions for how best to pursue missions, regardless of whether these value statements are formalized or not. Organizational performance metrics indicate how well the organization is performing in terms of revenues, profits, lives saved or students educated. Successful organizations excel in terms of organizational performance. Most organizations try to improve […]
My post “Cultures of Compliance” in September 2016 led to quite a few responses from readers. I noted then that a culture of compliance laced with administrative incompetence is particularly lethal. Many readers’ responses built on this theme. In this post, I highlight some of the stories they related. Many stories related to food, primarily […]
I have encountered many organizations, mainly in government and academia, where compliance with policies, procedures, and norms became the primary organizational objective. Producing useful outcomes became secondary, almost a nuisance because production took resources away from compliance. This becomes an almost insurmountable problem when the organization is laced with administrative incompetence. Perhaps well-intended but fundamentally […]
