Archive for the ‘Transportation’ Category

Layers of Complexity

Joseph Tainter’s The Collapse of Complex Societies (Cambridge University Press, 1988) presaged Jared Diamond’s Collapse: How Societies Choose to Fail or Succeed (Viking, 2004).  Both books provide vivid explanations of how societies fail and why. Societies create mechanisms to deal with new challenges.  Walls are built to thwart Mongol hoards.  Regulations are created to deter […]

Service Hall of Shame – Uber

Roughly a year ago, I profiled five companies that provide great service, for example, Kaiser Permanente and USAA.  This post addresses the flip side – the Service Hall of Shame.  Today’s inductee is Uber.  I have compiled ten reasons for their selection, all experienced in just two days. Let’s start with driver deficiencies.  Here are […]