Archive for the ‘Business’ Category

Service Hall of Shame — Consumer Cellular

Consumer Cellular focuses on mobile phone services for older adults who do not use their phones for streaming services. The advertised monthly fees are much lower since the bandwidth utilized is much less. Consumer Cellular is collocated with Target in their electronics department. According to the Consumer Cellular website, the only store in DC providing […]

Manipulation

I find it very interesting how easily people are convinced to behave in ways in conflict with their own self interests.  Advertisements for low-quality junk foods and vehicles that really will not increase your sex appeal are good examples. Advertisements for prescription drugs that may benefit a few, but are not beneficial for most people […]

Strategies That Make a Difference

I have worked with over 100 enterprises, many large technology-based companies, quite a few government agencies, and many smaller entrepreneurial endeavors.  The large enterprises pose particular challenges.  This is due to the simple fact that they became large because of successful visions, strategies, and plans, and particularly determined execution. My encounters with executives in these […]

Service Hall of Shame – Uber

Roughly a year ago, I profiled five companies that provide great service, for example, Kaiser Permanente and USAA.  This post addresses the flip side – the Service Hall of Shame.  Today’s inductee is Uber.  I have compiled ten reasons for their selection, all experienced in just two days. Let’s start with driver deficiencies.  Here are […]

The Many Cultures of Academia

Recent experiences have caused me to think about contrasts among science, technology, business and policy programs in academia.  I have intensely interacted with these programs at over 50 universities in North and South America, Africa, Asia, Australia, and Europe.  My sense is that academia is an amalgam of many intellectual cultures, which do not dovetail […]