Archive for the ‘Business’ Category

A Living Wage

In November, Washington DC voters approved a measure to make the minimum hourly wage for tipped restaurant workers incrementally increase to $15.20 per hour by 2027. Tips will be on top of that wage, and owned by the tipped worker not their employers.  DC restaurants may add a service charge to provide the resources to […]

Value Destruction

Mark Zuckerberg at Facebook, now Meta, and Elon Musk at Twitter are in the process of destroying the value created by their formerly immensely successful enterprises.  A recent Economist (November 3rd) outlines their misadventures, arguing that their conglomerative aspirations have set the stage for overreach.  Zuckerberg is trying to move beyond the original vision, while […]

Service Hall of Shame — Delta Air Lines

I have flown well over 3 million miles with Delta, retaining Sky Priority status when my Platinum and Diamond credentials aged out. I supposedly still receive exemplary service. I recently flew from my home in Washington, DC to Orlando for a business meeting. I sat in 30E to Atlanta, then 32B to Orlando, and 35F […]

Markets Versus Governments

There are two long-standing debates in economics that fundamentally affect how one views the challenges our society faces.  The two sides of the first debate are often associated with Friedrich Hayek and Milton Friedman on one side and John Maynard Keynes and Karl Polanyi on the other.  Wapshott (2011) and Delong (2022) elaborate this debate […]

Service Hall of Shame — Consumer Cellular

Consumer Cellular focuses on mobile phone services for older adults who do not use their phones for streaming services. The advertised monthly fees are much lower since the bandwidth utilized is much less. Consumer Cellular is collocated with Target in their electronics department. According to the Consumer Cellular website, the only store in DC providing […]

Manipulation

I find it very interesting how easily people are convinced to behave in ways in conflict with their own self interests.  Advertisements for low-quality junk foods and vehicles that really will not increase your sex appeal are good examples. Advertisements for prescription drugs that may benefit a few, but are not beneficial for most people […]

Strategies That Make a Difference

I have worked with over 100 enterprises, many large technology-based companies, quite a few government agencies, and many smaller entrepreneurial endeavors.  The large enterprises pose particular challenges.  This is due to the simple fact that they became large because of successful visions, strategies, and plans, and particularly determined execution. My encounters with executives in these […]

Service Hall of Shame – Uber

Roughly a year ago, I profiled five companies that provide great service, for example, Kaiser Permanente and USAA.  This post addresses the flip side – the Service Hall of Shame.  Today’s inductee is Uber.  I have compiled ten reasons for their selection, all experienced in just two days. Let’s start with driver deficiencies.  Here are […]

The Many Cultures of Academia

Recent experiences have caused me to think about contrasts among science, technology, business and policy programs in academia.  I have intensely interacted with these programs at over 50 universities in North and South America, Africa, Asia, Australia, and Europe.  My sense is that academia is an amalgam of many intellectual cultures, which do not dovetail […]