Members of Congress have only one objective – getting reelected. Their every utterance is focused on appealing to the voters that can get them through the primaries, if necessary, and winning in the general elections. Many also have aspirations for higher offices. Most have absolutely no interest in policy discussions and debates. They have concluded […]
Roughly a year ago, I profiled five companies that provide great service, for example, Kaiser Permanente and USAA. This post addresses the flip side – the Service Hall of Shame. Today’s inductee is Uber. I have compiled ten reasons for their selection, all experienced in just two days. Let’s start with driver deficiencies. Here are […]
The time that I can devote to reading has soared over the past two years. I spend much less time getting to and from meetings – typically zero. Here are my four favorite books of the past two months. I highly recommend them. Top of the list is Andy Norman’s Mental Immunity: Infectious Ideas, Mind-Parasites, […]
Recent experiences have caused me to think about contrasts among science, technology, business and policy programs in academia. I have intensely interacted with these programs at over 50 universities in North and South America, Africa, Asia, Australia, and Europe. My sense is that academia is an amalgam of many intellectual cultures, which do not dovetail […]
