Rouse on Transformation

Archive for September 2014

Airlines and Quality of Service

Posted on September 1, 2014, 3:27 pm, by Bill Rouse, under Challenges.

The latest debate on air travel concerns whether a person should recline his or her seat if it inconveniences the long-legged person behind them. Further, should the person behind be allowed to use the Knee Defender device that blocks a seat from reclining? There have been thousands of impassioned opinions posted on the overall issue. […]

Tags: Airlines, Culture, Incentives, Service
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Stories of Change

My focus in this blog is fundamental change. In particular, I will write about fundamental change of complex organizational systems. The series of entries will report on a 20-year journey working globally with well over one hundred enterprises and several thousand executives and senior managers. I will also provide observations and comments on contemporary news and events.
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Airlines and Quality of Service

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