Archive for the ‘Service’ Category

Service Hall of Shame — Consumer Cellular

Consumer Cellular focuses on mobile phone services for older adults who do not use their phones for streaming services. The advertised monthly fees are much lower since the bandwidth utilized is much less. Consumer Cellular is collocated with Target in their electronics department. According to the Consumer Cellular website, the only store in DC providing […]

The Election Follies

Now that Members of Congress no longer have legislative responsibilities, they have become very creative in how they pursue reelection.  Some play it straight in the sense that they pretend to be serious about eliminating immigration, deporting anyone in the US whose family has been here less than three generations, and gutting K-12 curricula to […]

Service Hall of Shame – Uber

Roughly a year ago, I profiled five companies that provide great service, for example, Kaiser Permanente and USAA.  This post addresses the flip side – the Service Hall of Shame.  Today’s inductee is Uber.  I have compiled ten reasons for their selection, all experienced in just two days. Let’s start with driver deficiencies.  Here are […]