Posts Tagged ‘People’

Five Great Service Providers

It is really wonderful to experience great service.  In this post, I highlight five companies that epitomize my criteria for great services.  One is 170 years old, another 98 years old, another 75 years old, and the others 39 and 32 years old.  Several much younger companies, with whom I interact, do not make my […]

People and Organizations

I have worked with well over 100 enterprises and several thousand executives and senior managers, often focused on initiatives that have the potential to fundamentally change their enterprises.  Somewhat simplistically, these initiatives depended on three ingredients – technology, people, and organizations.  Frequently these executives and managers commented that technology was the easy part.  People and […]