Archive for April 2011

System-Enabled Incompetence

I wrote early last year about Delta Air Lines transforming a great airline into a bus line.  I really did not anticipate how bad Delta’s performance could get. I was in Houston on Thursday waiting for a flight to Atlanta. When I checked in at the kiosk, Delta offered me the opportunity to stand by […]

A Tsunami of Talent

I am in Beijing and Shanghai for a few days.  The reason for my being in China is to chair the International Review Board at Tsinghua University where we are reviewing the Department of Industrial Engineering. The basic statistics are chilling.  In the U.S., 4% of undergraduates matriculate in engineering. Of those that graduate, 12% […]

On the Cutting Edge

Last week, I was a visiting faculty member as a Spine Symposium.  I gave three talks related to a systems approach to healthcare delivery.  The context of spine surgery was purely serendipitous, as the folks inviting me did not know in advance that I have spent several years doing my best to avoid spine surgery.  […]