Archive for November 2022

Blog Anniversary

My first posting on Rouse on Transformation was on November 5th, 2009 – more than 13 years ago.  I am now a bit under one month into my 14th year.  Last Monday was my 300th post, roughly once every two weeks, although the pandemic has given me time and motivation to post weekly – every […]

Value Destruction

Mark Zuckerberg at Facebook, now Meta, and Elon Musk at Twitter are in the process of destroying the value created by their formerly immensely successful enterprises.  A recent Economist (November 3rd) outlines their misadventures, arguing that their conglomerative aspirations have set the stage for overreach.  Zuckerberg is trying to move beyond the original vision, while […]

Service Hall of Shame — Delta Air Lines

I have flown well over 3 million miles with Delta, retaining Sky Priority status when my Platinum and Diamond credentials aged out. I supposedly still receive exemplary service. I recently flew from my home in Washington, DC to Orlando for a business meeting. I sat in 30E to Atlanta, then 32B to Orlando, and 35F […]

Uneven Excellence

We often compare ourselves to the other 36 countries in the Organization for Economic Cooperation and Development (OECD).  The US spends the most per capita on healthcare, but achieves much poorer outcomes than most OECD countries.  The US is among the largest spenders on education in terms of costs per student.  Yet, the US achieves […]