The coronavirus started when a person ate a bat or another wild animal infected by a bat – both being in the same neighborhood market where wild animals were sold. This person became “patient zero” in what has blossomed into the coronavirus pandemic. Of course, the bat cannot be faulted. The behaviors of the human […]
It is really wonderful to experience great service. In this post, I highlight five companies that epitomize my criteria for great services. One is 170 years old, another 98 years old, another 75 years old, and the others 39 and 32 years old. Several much younger companies, with whom I interact, do not make my […]
How can we address alternative facts? I think we should differentiate realities that can be empirically verified versus assertions about why these realities have occurred. Succinctly, we need to differentiate data and evidence from various pundits’ interpretations. I am constantly amazed at the wealth of pundits available who will comment on anything. There are thousands […]
